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Who rated this post

nishanna
L1 Bithead
In response to ebonjour

‎11-20-2018 12:48 PM

Managed to solve the issue with PAN TAC support. These were the changes we made (note that we use 2FA which is why the longer than usual time-outs):

 

- We changed the following configuration in the GUI to allow the necessary time to connect:
From FW > Network > Globalprotect > Agent > <agent_config_name> > APP
- Portal connection timeout = 90
- TCP connection timeout = 90
- TCP receive timeout = 90

Changed the GP timeout from the cli:
# set deviceconfig setting global-protect timeout 50

 

Reduced the RADIUS timeout slightly in the GUI:
FW > Device > Server Profile > RADIUS > Timeout = 25, Retries = 1

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