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Hi, everybody!

I have a question regarding GlobalProtect 5.0 and the error message "Assign Private IP address failed" a user is getting when trying to connect from a mobile phone (both Android and iPhone).

I tried to explain to the user that this could be caused by IP overlapping, as this link tells:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClHMCA0

But he rejects that possibility and insists he has the error every time he tries (not just once in a while) and that the internal addresses he uses for VPN are only used for that.

What other things apart from IP overlapping could be causing this "Assign Private IP address failed" error?

Thanks a lot!

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Error message "Assign Private IP address failed" with GlobalProtect 5.0 app.