Who Me Too'd this topic

Hi Team,

I'm trying to onboard one of our firewals to the Cortex Data Lake. It has the logging service license and when I put in the onboarding PSK and click status, I get:

Failed to fetch ingest/query FQDN for customer (curl failed)

I've tried

- Giving the firewall an NTP server

- Removing and re-adding the license

- Manually fetching the certificate (it fails)

> request logging-service-forwarding certificate fetch

Successfully scheduled logging service certificate fetch job with a job id of 2132

> show jobs id 2132

Enqueued Dequeued ID Type Status Result Completed
------------------------------------------------------------------------------------------------------------------------------
2019/10/14 10:18:24 10:18:24 2132 LCaaS-certificate-fetch FIN FAIL 100 %
Warnings:
Details:

- Manually fetching the customer info (it fails)

> request logging-service-forwarding customerinfo fetch

Successfully fetch Logging Service region info

> request logging-service-forwarding customerinfo show

Server error : Unable to read the LCaaS customer information. Please re-fetch region info