10-14-2019 02:19 AM - edited 10-14-2019 02:21 AM
Hi Team,
I'm trying to onboard one of our firewals to the Cortex Data Lake. It has the logging service license and when I put in the onboarding PSK and click status, I get:
Failed to fetch ingest/query FQDN for customer (curl failed)
I've tried
- Giving the firewall an NTP server
- Removing and re-adding the license
- Manually fetching the certificate (it fails)
> request logging-service-forwarding certificate fetch
Successfully scheduled logging service certificate fetch job with a job id of 2132
> show jobs id 2132
Enqueued Dequeued ID Type Status Result Completed
------------------------------------------------------------------------------------------------------------------------------
2019/10/14 10:18:24 10:18:24 2132 LCaaS-certificate-fetch FIN FAIL 100 %
Warnings:
Details:
- Manually fetching the customer info (it fails)
> request logging-service-forwarding customerinfo fetch
Successfully fetch Logging Service region info
> request logging-service-forwarding customerinfo show
Server error : Unable to read the LCaaS customer information. Please re-fetch region info
