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Global Protect Pre-logon does not consistently switch IP pools

L1 Bithead

We have a client with Global Protect Pre-logon, which assigns different IP pools to the Pre-logon user than to the known client.

 

Sometimes we see the connection get the Pri-logon IP and then switch to the known client IP, but other times we see it hang onto the Pre-logon address.

 

Firewall PAN-OS 8.1.15-h3

Client version 5.1.5

 

Any suggestions on where to look to figure out why it is inconsistent are appreciated.

 

Thank you!

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