11-18-2020 12:43 AM
Is anyone else having problems opening a new support case via supportcases.paloaltonetworks.com? Whenever I try to open a new case I am able to complete step 1 just fine however when I get to the section of selecting the asset effected there are no tick boxes next to any of the assets. The filtering drop downs on the columns also appear to be missing the images however these options do still work.
I have tried this on multiple computers and on different internet connections (to rule out any firewall/url filtering issues). I have attached an image of what my asset selection screen looks like, no matter what I do I am unable to select the effected asset and therefore can't proceed to the next step to open the case.
Is there either a quick way to resolve this or an alternate way I can open a new support call in the mean time?
