02-11-2021 12:35 PM
This in regards to accessing the Palo Alto Customer Service Portal (CSP).
We have enabled 2FA at the system level for CSP access and are using email for 2FA. I am following the directions here for setting up Google Authenticator instead of email for 2FA access. How to Enable Google Authenticator - Knowledge Base - Palo Alto Networks
However I am unable to enter any input into the code field, no numbers appear if I type them using both top row or num pad. Its as if I'm not typing anything at all, nothing registers. If I attempt to enter in letters, I get a warning advising me to "Please enter valid 6-digit code".
I have been able to duplicate this with 2 different accounts on 3 different browsers, Edge, Chrome, and Safari which indicates to me its not a browser issue.
Anyone have suggestions on a missed administrative setting somewhere or has anyone got it to work at all?
