08-10-2021 05:58 AM
We are seeing a rash of Macs users that have to reboot their machines to get Global Protect to function after it just stops working. in the logs I am seeing lots of repeating messages such as this
65): getaddrinfo of [inet_ntoa error] failed with error 8, nodename nor servname provided, or not known
P1918-T15883 08/09/2021 17:50:08:105 Dump ( 977): Connect to [inet_ntoa error]:443 Failed
P1918-T15883 08/09/2021 17:50:08:105 Debug( 793): do_tcp_connect() failed
P1918-T15883 08/09/2021 17:50:08:105 Debug(3156): ConnectSSL: Failed to connect to ‘xxx.xxx.xxx.:443'. Disconnect ssl.
P1918-T15883 08/09/2021 17:50:08:105 Debug(5965): Set perfer ipv6 to false for [inet_ntoa error]
P1918-T15883 08/09/2021 17:50:08:105 Debug(3180): Try use ipv6 false for gateway xxx.xxx.xxx.xxx. New cutoff time 2
P1918-T15883 08/09/2021 17:50:08:105 Dump ( 177): pan_get_full_path(): full path in multibyte char is /Library/Application Support/PaloAltoNetworks/GlobalProtect/tca.cer
P1918-T15883 08/09/2021 17:50:08:105 Dump (1496): File /Library/Application Support/PaloAltoNetworks/GlobalProtect/tca.cer exists.
P1918-T15883 08/09/2021 17:50:08:105 Dump (1022): set trusted root ca file /Library/Application Support/PaloAltoNetworks/GlobalProtect/tca.cer
P1918-T15883 08/09/2021 17:50:08:105 Dump ( 177): pan_get_full_path(): full path in multibyte char is /Library/Application Support/PaloAltoNetworks/GlobalProtect/cc.pfx
P1918-T15883 08/09/2021 17:50:08:105 Dump (1500): File /Library/Application Support/PaloAltoNetworks/GlobalProtect/cc.pfx does not exist.
P1918-T15883 08/09/2021 17:50:08:105 Dump (3133): connect ssl.
P1918-T15883 08/09/2021 17:50:08:105 Debug( 788): SSL connecting to [inet_ntoa error]
P1918-T15883 08/09/2021 17:50:08:105 Dump ( 804): [inet_ntoa error] is ipv6
P1918-T15883 08/09/2021 17:50:08:105 Dump ( 400): inet_pton returns 0
P1918-T15883 08/09/2021 17:50:08:105 Dump ( 469): Receive timeout is 1
P1918-T15883 08/09/2021 17:50:08:105 Dump ( 516): Connect timeout is 5
and this
ConnectSSL: Failed to connect to 'xx.xxx.xxx.xxx:443'. Disconnect ssl.
P1933-T22843 08/09/2021 13:43:29:572 Debug(5965): Set perfer ipv6 to false for [inet_ntoa error)™)‡ÿÿ
P1933-T22843 08/09/2021 13:43:29:572 Debug(3180): Try use ipv6 false for gateway xxx.xxx.xxx.xxx.com. New cutoff time 2
P1933-T22843 08/09/2021 13:43:29:573 Debug( 788): SSL connecting to [inet_ntoa error)™)‡ÿÿ
P1933-T22843 08/09/2021 13:43:29:575 Debug( 565): getaddrinfo of [inet_ntoa error)™)‡ÿÿ failed with error 8, nodename nor servname provided, or not known
P1933-T22843 08/09/2021 13:43:29:575 Debug( 793): do_tcp_connect() failed
re starting the network connection does not relieve the issue and neither does refresh connection or a killall GlobalProtect.
