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12-20-2021 08:43 AM - edited 12-20-2021 09:54 AM
Our company was recently sold off and their IT department erased our firewalls leaving them reset back the to manufacturer’s configuration. I’ve built it back as much as possible, but I’m missing something. I’ve worked with other firewall devices, but PA is proving challenging. How do I configure it to connect to serverlist.paloaltonetworks.com, serverlist.urlcloud.paloaltonetworks.com, & updates.paloaltonetworks.com?
These are messages displayed in the Dashboard | System Logs section
Time Description
12/20 10:30:36 CURL ERROR: Could not resolve host: s0000.urlcloud.paloaltonetworks.com
12/20 10:27:45 Cloud is not ready, There was no update from the cloud in the last 159425 minutes.
12/20 10:22:45 Cloud is not ready, There was no update from the cloud in the last 159420 minutes.
12/20 10:20:41 Connection to Update server closed: updates.paloaltonetworks.com, source: 10.200.245.11
12/20 10:20:36 CURL ERROR: Could not resolve host: serverlist.urlcloud.paloaltonetworks.com
12/20 10:20:36 CLOUD ELECTION: cannot elect a cloud
12/20 10:19:27 CURL ERROR: Could not resolve host: serverlist.urlcloud.paloaltonetworks.com
12/20 10:19:27 CLOUD ELECTION: cannot elect a cloud
12/20 10:18:18 CURL ERROR: Could not resolve host: serverlist.urlcloud.paloaltonetworks.com
12/20 10:18:18 CLOUD ELECTION: cannot elect a cloud
12/20 10:17:09 CURL ERROR: Could not resolve host: serverlist.urlcloud.paloaltonetworks.com
12/20 10:17:09 CLOUD ELECTION: cannot elect a cloud
12/20 10:16:01 Failed to open connection with the cloud after 50700 consecutive tries.
PAN-DB cloud list loading failed (ERROR: Couldn't resolve host name).
These are the details in the Dashboard | General Information section. We run on a 10 net.
Model: PA-220
Software Version 9.0.11
GlobalProtect Agent 0.0.0
Application Version 8450-6909 (08/26/21)
Threat Version 8450-6909 (08/26/21)
Antivirus Version 3825-4336 (08/31/21)
WildFire Version 589870-593058 (08/31/21)
URL Filtering Version 20210831.20351
GlobalProtect Clientless VPN Version 90-212 (01/07/21)
Time Mon Dec 20 10:25:58 2021
Uptime 372 days, 8:11:41
Device Certificate Status None