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PA-220 not reaching Palo Alto

L1 Bithead

Our company was recently sold off and their IT department erased our firewalls leaving them reset back the to manufacturer’s configuration. I’ve built it back as much as possible, but I’m missing something. I’ve worked with other firewall devices, but PA is proving challenging. How do I configure it to connect to serverlist.paloaltonetworks.com, serverlist.urlcloud.paloaltonetworks.com, & updates.paloaltonetworks.com?

 

These are messages displayed in the Dashboard | System Logs section

Time                           Description    

12/20 10:30:36            CURL ERROR: Could not resolve host: s0000.urlcloud.paloaltonetworks.com

12/20 10:27:45            Cloud is not ready, There was no update from the cloud in the last 159425 minutes.

12/20 10:22:45            Cloud is not ready, There was no update from the cloud in the last 159420 minutes.

12/20 10:20:41            Connection to Update server closed: updates.paloaltonetworks.com, source: 10.200.245.11

12/20 10:20:36            CURL ERROR: Could not resolve host: serverlist.urlcloud.paloaltonetworks.com

12/20 10:20:36            CLOUD ELECTION: cannot elect a cloud

12/20 10:19:27            CURL ERROR: Could not resolve host: serverlist.urlcloud.paloaltonetworks.com

12/20 10:19:27            CLOUD ELECTION: cannot elect a cloud

12/20 10:18:18            CURL ERROR: Could not resolve host: serverlist.urlcloud.paloaltonetworks.com

12/20 10:18:18            CLOUD ELECTION: cannot elect a cloud

12/20 10:17:09            CURL ERROR: Could not resolve host: serverlist.urlcloud.paloaltonetworks.com

12/20 10:17:09            CLOUD ELECTION: cannot elect a cloud

12/20 10:16:01            Failed to open connection with the cloud after 50700 consecutive tries.

PAN-DB cloud list loading failed (ERROR: Couldn't resolve host name).

 

These are the details in the Dashboard | General Information section. We run on a 10 net.

Model:  PA-220

Software Version        9.0.11

GlobalProtect Agent   0.0.0

Application Version    8450-6909 (08/26/21)

Threat Version            8450-6909 (08/26/21)

Antivirus Version        3825-4336 (08/31/21)

WildFire Version        589870-593058 (08/31/21)

URL Filtering Version            20210831.20351

GlobalProtect Clientless VPN Version           90-212 (01/07/21)

Time                            Mon Dec 20 10:25:58 2021

Uptime                        372 days, 8:11:41

Device Certificate Status        None

Thank you,
JD Stewart, Information Technology Specialist
Tel:+1.208.782.2837
JD.Stewart@BinghamAgServices.com
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