05-31-2022 12:54 AM
Hello @AGavito
just to confirm have you tried elem-admin password mentioned in this link: https://docs.paloaltonetworks.com/prisma/prisma-sd-wan/prisma-sd-wan-ion-cli-reference/access-the-io... ?
If there is no guarantee that this device is new, my first guess is that this device got registered and claimed in portal, after that the password of ION appliance got changed to the one defined in portal which you do not have access to.
Controller port is by default set to get an IP address from DHCP. If this device is in factory state this should work, however like you mentioned defect is possible. Are you seeing anything unusual on the front panel: https://docs.paloaltonetworks.com/hardware/ion-2000-hardware-reference/ion-2000-overview/ion-2000-le... ?
Kind Regards
Pavel
