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Device Certificate Expired 'Invalid Request. Authentication Failed'

L1 Bithead

Hi Everybody,

 

I have 4 firewalls grouped into 2 HA pairs. The first pair had certificates which expired on August 18 and have failed to be renewed. The last fetched message says "Failed to renew device certificate. Invalid request. Authentication failed". I tried going through the OTP process to redeploy the certificate but under Device > Setup > Management > Device Certificate the "Get Certificate" button is no longer there. I also cannot deploy through Panorama as the devices are no longer connected (which I believe is due to the failed certificate request.

 

The second pair of firewalls has certificates which are expiring in a couple of days. These also have failed to renew the certificates citing the same errors.

 

Which authentication is failing here? I'm really not sure where to go from here to fix things. Any ideas?

 

Thanks for any help!

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