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No "Create a Support Case Now' button visible?

L0 Member

I'm I missing something here, I've been clicking around looking to create a support case, and no where in the web portal can I find a 'create support case now' button, I've tried firefox and chrome,  and same results are between the two. 

I also read the KB article "How to Open a Support Case and Verify Entitlement".  

I took a screenshot of the support portal,  does this appear to be a permissions thing and the 'create support case' button is hiding on me?

Many Thanks,



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