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MBeauchamp2
L4 Transporter

‎02-01-2023 07:06 AM

Sounds like you need a preprocessing rule or more likely a script.   Checkout the training video on Preprocessing:

 

https://live.paloaltonetworks.com/t5/cortex-xsoar-how-to-videos/cortex-xsoar-how-to-customer-success...

 

Alternatively you could use the Dedup - Generic v4 playbook as one of the first steps in the playbook, and have it search for an existing Incident and link & close the new one to that.

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