Who Me Too'd this topic

Hi Friends,

We have a customer who is facing issues while accessing RDP via Global Protect.

User is not able to access the RDP machine after connecting to RDP. We have tried by adding the RDP ip in the include list.

We have also tried by creating a specific policy for ms-rdp. It is hitting the correct rule but unable to access.

For the logs we could see that application is showing as incomplete.

We have tried by taking packet captures. Surprisingly we got all four packets drop, transmit, firewall and Transmit packets.

I have merged all the four packets to see. I could see that TCP Port reused messages.

Kindly help where and what could be done to solve this.

I am attaching the screenshot for your reference.

Regards

Monica.