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URL filtering database updates problem

L1 Bithead

I have a feeling that the URL filtering database updating doesn't work correctly. After a reboot of the firewall it update a few days and then stops. In the URL filtering logs I also see a lot of "not-resolved" even for url's like play.google.com. I've had this with at least PAN-OS 10.2.4-h2 and now also with 11.0.2-h2. When I run the command "show url-cloud status" it seems to be working, accept the last update time:

PAN-DB URL Filtering
License :                          valid
libcurl resolver :                 threaded
Current cloud server :             serverlist2.urlcloud.paloaltonetworks.com
Cloud connection :                 connected
Cloud mode :                       public
URL database version - device :    20231111.20140
URL database version - cloud :     20231111.20140  ( last update time 2023/11/11 10:16:12 )
URL database status :              good
URL protocol version - device :    pan/2.0.0
URL protocol version - cloud :     pan/2.0.0
Protocol compatibility status :    compatible

The management interface can communicate with the Palo Alto servers and I see no blocked traffic. Has anybody seen similar issues and is there a service I can restart to get it working again? Rebooting the firewall isn't realy an option.

 

Thanks in advance.

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