12-21-2023 12:13 AM - edited 12-21-2023 12:15 AM
Hi Minhtetmanug,
Step 1: Please check if the communication between the endpoint and broker VM is allowed. Ping the broker VM IP from the issued endpoint and then try to telnet the broker VM Port. If both operations work fine, proceed to the second step.
Step 2: Run the following command with root privileges: /opt/traps/bin/cytool reconnect force (agent distribution id). If you are still facing the same issues, proceed to the third step.
Step 3: Run the following command with root privileges: /opt/traps/bin/cytool log collect. Collect the Agent logs from /var/log/traps/.
Hope this answers your query. Please mark the response as "Accept as solution" if it helps.
