Global Protect The network connection is unreachable

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Global Protect The network connection is unreachable

L0 Member

 I have trail account VM series setup with global protect config, followed youtube video.

I see that login works fine but tunnel with external gw is not coming up. see following error. anyone who can help me ?

Screen Shot 2021-11-29 at 3.13.17 PM.png

2 REPLIES 2

L4 Transporter

Hi @kapildev87 ,

 

When you say "login works fine" I assume that you mean the web login on the portal?  If so, then check your traffic and system logs (or GlobalProtect logs for 9.1+) for dropped traffic or errors.  If you can't find the issue there here are in-depth troubleshooting steps -> https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS.

 

Thanks,

 

Tom

 

Help the community: Like helpful comments and mark solutions.

Hi Tom Young,

I had configured private IP for global protect which should have been public IP --> After updating config it worked fine.

 

Thanks,

Kapil

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