Request for Refund

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Request for Refund

L0 Member

Hi,

 

I selected the wrong bundle of Palo Alto Firewall by mistake and subscribed it for an year. I later on cancelled the subscription but still got charged for it. I didn't not initialize any machine so I don't have a CPU id to sign up for a support account. How should I submit a refund request?

 

Any help will be highly appreciated.

 

Thanks.

1 REPLY 1

Community Team Member

In order to get help on this, I would recommend that you call into the TAC and select CSR (Customer Service Representative), and talk with someone about this.  You should be able to talk with someone quickly about this.

North America (NAM) +1 408 738 7799 Available from all countries
EMEA +31 20 808 4600 Available from all countries
APAC +65 3158 5600

Available from all countries

 

Either that or contact your sales rep about this.  But the CSR group may be the quickest way to get some help.

 

I hope that this helps.

LIVEcommunity team member
Stay Secure,
Joe
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