How to Get in Touch With the LIVEcommunity Team

[jforsythe]

How to Contact LIVEcommunity

Do you have feedback for us? Do you like what you see or have ideas on how to improve LIVEcommunity? Send us an email at community@paloaltonetworks.com.

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[SaiJami]

I received a get Started mail for a Tenant ID. But when I tried to access the URL, it always takes me to the HUB page. I want to access the Prisma cloud APIs. Can you let me know what need to be done ?

[JayGolf]

Hi @SaiJami , are you still experiencing issues? 

[Thieu]

I'm trying to create a case but couldn't find where to create a new case for technical support 

[kiwi]

Hi @Thieu ,

You'll find all the support info here: https://live.paloaltonetworks.com/t5/custom/page/page-id/Support

To open a technical support case you'll need to log into the Customer Support Portal (CSP).

Once you're logged in you can click "Get Help" and start to fill out the form. 

A complete step-by-step guide on the Get Help Journey can be found here: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNSCA0

Kind regards,

-Kiwi.