How to Use LIVEcommunity’s #ProductMention Feature

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.
Audit
Last Reviewed: 01-24-2024 02:18 PM
Audited By: JayGolf
  • 1847 Views
  • 0 comments
  • 0 Likes
Community Team Member
No ratings

product-mention-feature_LIVEcommunity.jpg

 

Have you heard of Product Mentions? The LIVEcommunity feature is a super-cool and handy tool that allows you to link to a product catalog and all content associated with that product simply by using a hashtag. You could, for example, insert #Cortex, #PrismaAccess, #App-ID, or any other Palo Alto Networks product into a discussion post or reply and the product will then be linked to all relevant and user-generated content on LIVEcommunity. Product Mentions also allow you to subscribe to products and request notifications regarding product-related activity.  

 

How to Use Product Mentions:

 

Let’s say you’re roaming our discussion forums and decide to create a post about your product, Cortex XDR. Type # — AKA the pound of hashtag symbol — first and then the product name to mention the product in your post. Your post will then appear in the search results, as shown below.

 

jforsythe_2-1637015964086.gif

 

Once you choose your product and post your message, you’ll see the following: 

 

 

 

jforsythe_1-1637077427750.png

 

 

 

You’ve now mentioned your product in your post. If you’re interested in learning what other conversations about Cortex XDR are happening across the community, simply click “View Products” and the product icon on your post. 



jforsythe_5-1637016152536.png

 

 

You’ll then be taken to the dedicated product page where you’ll find the latest topics, replies, discussions, and posts happening across the community related to Cortex XDR:

 

 

jforsythe_6-1637016173757.png

 

The Product mention feature gives you the capability to search the entire product catalog, which syncs in real-time with our entire community. You can even subscribe to products and receive email notifications related to content that is associated with their favorite product. 

 

jforsythe_2-1637077462623.png

 

 

As you’re navigating through our homepage you will also find a new area “Top Mentioned Products” where you can see the most popular/most discussed products on the right-hand side of the screen (shown below). 



jforsythe_3-1637077491160.png



We hope you’re as excited about this new feature as we are! Test it out for yourself and let us know what you think in the comment section below.  

 

Rate this article:
Contributors
Article Dashboard
Version history
Last Updated:
‎11-30-2021 05:06 AM
Updated by: