6.1.3 update issue: Threat database handler failed

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6.1.3 update issue: Threat database handler failed

Hey all-

I tried updating a test box to 6.1.3 and encountered the error in the title. Per other threads, I tried manually downloading the latest content version and installing but it resulted in an error during install.

Has anyone else encountered this with 6.1.3 yet?

Not applicable

Re: 6.1.3 update issue: Threat database handler failed

Hi

I came across similar error in 6.0.7. We followed the below steps:

- Tried restarting management server (debug software restart management-server).

- Deleted the content file (" delete content update panupv2-all-contents-489-2600.tgx" ), re-downloaded and installed it.

However, the above steps did not resolve. At last we did a factory reset and that fixed the issue.

Hope this would be helpful.

Regards,

Ramya

L6 Presenter

Re: 6.1.3 update issue: Threat database handler failed

Before Factory reset, I would suggest to try one more step. Just delete the threat license. Pull the license again. Install content again. I helped me once.

L0 Member

Re: 6.1.3 update issue: Threat database handler failed

For me the factory reset took the FW to some 9.0.0-c210 which would not let me install new content inspite of having the threat license installed.

I downgraded the Panos to previous released build i.e. 8.1.0. then refresh the license , and the installed the latest content. worked like a charm!

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