Scheduled Maintenance - Customer Support Portal - Sat. 11/7, 11 am -11 pm

Announcements

ATTENTION Customers, All Partners and Employees: The Customer Support Portal (CSP) will be undergoing maintenance and unavailable on Saturday, November 7, 2020, from 11 am to 11 pm PST. Please read our blog for more information.

Community Team Member

 

On Saturday, November 7, from 11:00 a.m. to 11:00 p.m. PST, we will perform maintenance on our Customer Support Portal (CSP) and supporting systems. During this time, the CSP site and features will be unavailable. Please plan accordingly.

The affected features include:

  • Case Management and Case Creation 
  • Asset Management: Product Registration, License Activation, etc.
  • User Management
  • All other CSP functionality.  

 

Web Cases will be unavailable during the maintenance window, and phone wait times could be longer than usual. For non-critical issues, please create your case online outside of the maintenance window.  For scheduled customer activities on November 7, please enter a case on Friday, November 6, prior to this maintenance period. This will ensure that you will have a case to reference should an issue arise.

 

Updates will be posted on http://status.paloaltonetworks.com

 

We know this may be an inconvenience for you, so please don't hesitate to reach out with any questions or comments on the discussion thread.

 

Thank you for your patience while we improve our services for you.

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