Scheduled Maintenance - Customer Support Portal - Sat. 11/7, 11 am -11 pm

Announcements

Changes to the LIVEcommunity experience are coming soon... Here's what you need to know.

agalindo
Community Team Member

 

On Saturday, November 7, from 11:00 a.m. to 11:00 p.m. PST, we will perform maintenance on our Customer Support Portal (CSP) and supporting systems. During this time, the CSP site and features will be unavailable. Please plan accordingly.

The affected features include:

  • Case Management and Case Creation 
  • Asset Management: Product Registration, License Activation, etc.
  • User Management
  • All other CSP functionality.  

 

Web Cases will be unavailable during the maintenance window, and phone wait times could be longer than usual. For non-critical issues, please create your case online outside of the maintenance window.  For scheduled customer activities on November 7, please enter a case on Friday, November 6, prior to this maintenance period. This will ensure that you will have a case to reference should an issue arise.

 

Updates will be posted on http://status.paloaltonetworks.com

 

We know this may be an inconvenience for you, so please don't hesitate to reach out with any questions or comments on the discussion thread.

 

For answers to Frequently-Asked Questions, check out our FAQ blog for more information.

 

Thank you for your patience while we improve our services for you.

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