On Saturday, November 7, from 11:00 a.m. to 11:00 p.m. PST, we will perform maintenance on our Customer Support Portal (CSP) and supporting systems. During this time, the CSP site and features will be unavailable. Please plan accordingly. The affected features include:
Case Management and Case Creation
Asset Management: Product Registration, License Activation, etc.
All other CSP functionality.
Web Cases will be unavailable during the maintenance window, and phone wait times could be longer than usual. For non-critical issues, please create your case online outside of the maintenance window. For scheduled customer activities on November 7, please enter a case on Friday, November 6, prior to this maintenance period. This will ensure that you will have a case to reference should an issue arise.