Script failed to run Error

[cV V]

While integrating the QRADAR Instance am getting below mentioned error.

Script failed to run: Error: [Traceback (most recent call last): File "<string>", line 352, in <module> File "/usr/local/lib/python3.10/base64.py", line 11, in <module> import binascii ImportError: Error loading shared library libz.so.1: Exec format error (needed by /usr/local/lib/python3.10/lib-dynload/binascii.cpython-310-x86_64-linux-gnu.so) ] (2604) (2603)

Kindly share resolution for this error and it occurs while integration phase of XDR and QRadar content packs.

Regards,

Chiranjeevi

[gmiguelvall]

Dear @cV V 

Thank you for bringing this issue to our attention. The error you're encountering during the integration phase of the XDR and QRadar content packs is related to a missing or incompatible system library (libz.1), which is essential for loading the binascii module in Python.

This error typically arises due to the absence or corruption of the libz.1 library, which is required by Python modules for certain operations such as base64 encoding and decoding.

We recommend you the following:

1) Verify Library Installation:

• Ensure that the zlib package, which provides libz.so.1 is installed on the system. You can do this by running the following command:

         sudo apt-get install zlib1g
     

• Alternatively, if you're using a Red Hat-based distribution, use:

         sudo yum install zlib

2) Check for Compatibility Issues:

• If the library is already installed, check for compatibility issues by ensuring that the installed version matches your system architecture (e.g., x86_64). Corruption or mismatches could cause the library to fail during execution.

Please try these steps and let us know if the issue persists. If further assistance is needed we kindly advise you open a support ticket.

Regards,

[cV V]

Hello gmiguelvall,

Am deployed the XSOAR in Ubuntu Operating System, i could this "library script failed error" frequently for temporary solution will downgrade the instance content pack version it resolves.