Expedition csv logs stuck in pending

[joeyjoejoe]

Hi everyone,

I have added firewall logs from our Palo Alto 5000 series to the Expedition VM /PALogs . I have copied the orginal .csv as a duplicate with root as the owner and the original with expedition as the owner. Both files appear in Devices > M.LEARNING. When I run Process Files the job remains in pending and nothing happens. Any ideas what the issue may be?

[PAN-Expert]

That looks good.

Just thinking outloud and giving a few possible solutions:

Run these:

sudo apt -o "Acquire::AllowInsecureRepositories=true" -o "Acquire::AllowDowngradeToInsecureRepositories=true" update
sudo apt upgrade
sudo apt upgrade
-------------------------
Then edit /etc/php/7.0/apache2/php.ini
line mysqli.reconnect = off (change to on)
Then edit /etc/php/7.0/cli/php.ini
line mysqli.reconnect = off (change to on)
-------------------------------
sudo service apache2 restart
sudo php /var/www/html/bin/updates/updateSQL.php

[joeyjoejoe]

Thanks again for all of your help. I tried the suggestions you made and was still unable to process the csv. It remains on pending, I've also tried to remove the process and start over again but yield the same results.

Thanks

[PAN-Expert]

Then try to export that csv and see if it is valid log export, maybe it got corrupted in the process and expedition does tell you that. 

[joeyjoejoe]

Ok so I re-exported the csv then scp'd it over to expedition, still no luck. I then deleted the vm and re-downloaded and re-setup a new vm, same issue. Maybe there is a bug in the newest release?

[Esfeld]

After executing this 

sudo chown -R www-data:www-data PALogs/ 

My firewalls no longer have permission to SCP log files to Expedition.  

What should the overall  permissions be for the logs folder?