Automatically adding email DL to every CSP case and receive Palo advisory updates

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Automatically adding email DL to every CSP case and receive Palo advisory updates

L0 Member

I would like to know on how to add our email distribution list automatically to all our TAC cases subscriber list on CSP.
Also, we would like to have customer advisories, content updates, etc; from Palo Alto to be received on the same email. Please let us know how to add this.

Note: This is not a single user email account


Cyber Elite
Cyber Elite


As far as I'm aware, you don't have the ability to automatically add an address to cases. You would need to have an internal process that has anyone creating a case add the DL as a subscriber as part of opening the case.

Depending on your requirements, you could setup a transport rule on Exchange if you're using that so any message from is automatically forwarded to the DL. There's obviously some risk in that since not everyone from that domain may need to be shared with everyone. Alternatively, you could always create an account under that DL as well and use it to open any cases and manage the subscriptions. There would be overhead in resetting that password whenever someone left, but it may work for smaller organizations.


  • 1 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!