Captive portal not redirecting for some users

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Captive portal not redirecting for some users

L0 Member

Hi there

We've just enabled Captive Portal for all of our users but I'm getting a small number of users who are simply not being redirected to the captive portal to authenticate. I've noticed that Safari on Mac is a common theme but there are a number of PC users with the same problem.

I have a small selection of trusted IP addresses which do not require CP authentication, then the final rule is from Internal to External zones, any address, any service and the action is "web-form".

I had a rule which blocked unknown users from passing from Internal zone to External but I've since disabled that to allow these users access.

Any idea where I should start looking?

1 accepted solution

Accepted Solutions

For the unknown users are you allwoing dns application.

you can also refer the following docs:-

View solution in original post


L5 Sessionator

How does the session look like for ex:-

show session all filter source (source in question)

then do a show session id (id)  and look to see if it shows captive portal session : True.

You can also turn on debug for captive portal by using the command:-  debug l3svc on debug and look for logs

admin@PA-2050> show session all filter source


ID      Application    State   Type Flag  Src[Sport]/Zone/Proto (translated IP[P


Vsys                                      Dst[Dport]/Zone (translated IP[Port])


257470  unknown-tcp    DISCARD FLOW  NS[55125]/Internal/6  (111.6


vsys1                           [80]/External  (157.56.52.


63943   web-browsing   ACTIVE  FLOW  NS[55093]/Internal/6  (111.6


vsys1                           [80]/External  (72.167.18


117473  web-browsing   ACTIVE  FLOW  NS[55097]/Internal/6  (111.6


vsys1                           [80]/External  (72.167.18


32076   skype          DISCARD FLOW  NS[55106]/Internal/6  (111.6


vsys1                           [40045]/External  (111.22


46227   ocsp           ACTIVE  FLOW  NS[55100]/Internal/6  (111.6

admin@PA-2050> show session id 117473

Session          117473

        c2s flow:

                source: [Internal]


                proto:       6

                sport:       55097           dport:      80

                state:       INIT            type:       FLOW

                src user:    unknown

                dst user:    unknown

        s2c flow:

                source: [External]


                proto:       6

                sport:       80              dport:      41613

                state:       INIT            type:       FLOW

                src user:    unknown

                dst user:    unknown

        start time                    : Tue Aug  6 13:54:25 2013

        timeout                       : 60 sec

        total byte count(c2s)         : 581

        total byte count(s2c)         : 134

        layer7 packet count(c2s)      : 6

        layer7 packet count(s2c)      : 2

        vsys                          : vsys1

        application                   : web-browsing 

        rule                          : Block Unknown

        session to be logged at end   : False

        session in session ager       : False

        session synced from HA peer   : False

        address/port translation      : source + destination

        nat-rule                      : Outbound Snap(vsys1)

        layer7 processing             : enabled

        URL filtering enabled         : True

        URL category                  : business-and-economy

        session via syn-cookies       : False

        session terminated on host    : False

        session traverses tunnel      : False

        captive portal session        : False

        ingress interface             : ethernet1/1

        egress interface              : ethernet1/2

        session QoS rule              : N/A (class 4)

Interestingly that's showing as not being a captive portal session but I'm not quite sure why. It should be.

For the unknown users are you allwoing dns application.

you can also refer the following docs:-

  • 1 accepted solution
  • 3 replies
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