connection issue about security-client

[miaocongcong]

as doc descibe , Cloud connection should be connected 

admin@paloalto-vm-10.1.9> show ctd-agent status security-client

Security Client Dlp(0)
Current cloud server: dlp.hawkeye.services-edge.paloaltonetworks.com:443
Cloud connection: disconnected
Config:
Number of gRPC connections: 1, Number of workers: 5
Debug level: 2, Insecure connection: false, Cert valid: true, Key valid: true, CA count: 383
Maximum number of workers: 10
Maximum number of sessions a worker should process before reconnect: 256
Maximum number of messages per worker: 0
Skip cert verify: false
Grpc Connection Status:
State Invalid License (7), last err <nil>
Pool state: Error (3)
last update: 2024-03-13 17:19:22.599501521 +0800 CST m=+0.451463611
last connection retry: 0001-01-01 00:00:00 +0000 UTC
last pool close: 0001-01-01 00:00:00 +0000 UTC
Security Client AceMlc2(1)
Current cloud server: ace.hawkeye.services-edge.paloaltonetworks.com:443
Cloud connection: disconnected
Config:
Number of gRPC connections: 2, Number of workers: 5
Debug level: 2, Insecure connection: false, Cert valid: true, Key valid: true, CA count: 383
Maximum number of workers: 10
Maximum number of sessions a worker should process before reconnect: 1024
Maximum number of messages per worker: 0
Skip cert verify: false
Grpc Connection Status:
State Err (1), last err <nil>
Pool state: Error (3)
last update: 2024-03-13 17:21:56.292693706 +0800 CST m=+154.144655789
last connection retry: 2024-03-13 17:21:56.292696242 +0800 CST m=+154.144658319
last pool close: 0001-01-01 00:00:00 +0000 UTC
Security Client UrlCat(2)
Current cloud server: urlcat.hawkeye.services-edge.paloaltonetworks.com:443
Cloud connection: disconnected
Config:
Number of gRPC connections: 1, Number of workers: 5
Debug level: 2, Insecure connection: false, Cert valid: true, Key valid: true, CA count: 383
Maximum number of workers: 10
Maximum number of sessions a worker should process before reconnect: 256
Maximum number of messages per worker: 0
Skip cert verify: false
Grpc Connection Status:
State Err (1), last err <nil>
Pool state: Error (3)
last update: 2024-03-13 17:21:58.321510523 +0800 CST m=+156.173472653
last connection retry: 2024-03-13 17:21:59.321672698 +0800 CST m=+157.173634790
last pool close: 0001-01-01 00:00:00 +0000 UTC

[BPry]

@miaocongcong,

Since it's a connectivity issue, make sure that you're actually allowing all of the traffic from the device and check the logs to ensure that you're actually receiving return traffic. 

[aeklaspuraml]

Check these logs for clues 

tail plugins-log plugin_dlp.log
tail dp-log wifgo.log

[Salathiwe]

My IOT security license shows invalid:

Getting the following output:

TomSankey@62TN-F4-R1-WAN-FW01> tail plugins-log plugin_dlp.log
 2024-08-16 15:56:41.742 +0100 ERROR: [p1-commit] no rules with dlp profile
 2024-08-16 15:56:41.796 +0100 ERROR: [p1-commit] DLP Configuration not found
 2024-08-16 15:56:41.797 +0100 INFO: [p1-commit] DLP Configurations not pushed to DP
 2024-08-16 16:10:12.014 +0100 INFO: [p1-commit] Commit phase p1 received
 2024-08-16 16:10:12.983 +0100 DEBUG: [p1-commit] No dlp settings found in config
 2024-08-16 16:10:12.984 +0100 DEBUG: [p1-commit] Settings: {}
 2024-08-16 16:10:12.985 +0100 DEBUG: [p1-commit] No DLP settings to send to cloud
 2024-08-16 16:10:12.989 +0100 ERROR: [p1-commit] no rules with dlp profile
 2024-08-16 16:10:13.045 +0100 ERROR: [p1-commit] DLP Configuration not found
 2024-08-16 16:10:13.046 +0100 INFO: [p1-commit] DLP Configurations not pushed to DP
 TomSankey@62TN-F4-R1-WAN-FW01> tal dp-log wifgo.log

mSankey@62TN-F4-R1-WAN-FW01> tail mp-log wifgo.log
 {"level":"warn","caller":"/opt/build/bamboo-agent-home-1/xml-data/build-dir/IOT-FIL76-JOB1/build/src/pan/wifclient/wifshm.go:1043","time":"Aug 20 10:51:19.082","message":"workers of sec_client UrlCat get 0 msgs and send out 0 msgs in the past 60 second"}
 {"level":"warn","caller":"/opt/build/bamboo-agent-home-1/xml-data/build-dir/IOT-FIL76-JOB1/build/src/pan/wifclient/wifshm.go:1074","time":"Aug 20 10:51:19.082","message":"UrlCat cur channel len: service 0, DataMsg 0 (max), rtn 0"}
 {"level":"warn","caller":"/opt/build/bamboo-agent-home-1/xml-data/build-dir/IOT-FIL76-JOB1/build/src/pan/wifclient/wifshm.go:1080","time":"Aug 20 10:51:19.082","message":"mwsr.shm.WrWrIndex 7855, mwsr.shm.WrRdIndex 7855"}
 {"level":"error","time":"Aug 20 10:51:28.428","message":"Error reading proxy enable/disable: exit status 1\n"}
 {"level":"warn","caller":"/opt/build/bamboo-agent-home-1/xml-data/build-dir/IOT-FIL76-JOB1/build/src/pan/wifclient/wifshm.go:1086","time":"Aug 20 10:51:49.091","message":"mwsr.shm.WrWrIndex 8750, mwsr.shm.WrRdIndex 8750"}
 {"level":"error","time":"Aug 20 10:52:29.266","message":"Error reading proxy enable/disable: exit status 1\n"}
 {"level":"error","time":"Aug 20 10:53:30.146","message":"Error reading proxy enable/disable: exit status 1\n"}
 {"level":"error","time":"Aug 20 10:54:30.987","message":"Error reading proxy enable/disable: exit status 1\n"}
 {"level":"error","time":"Aug 20 10:55:31.815","message":"Error reading proxy enable/disable: exit status 1\n"}
 {"level":"error","time":"Aug 20 10:56:32.687","message":"Error reading proxy enable/disable: exit status 1\n"}