Disk not detected at startup

[hoangtnk]

Hi Community,

Yesterday we had an issue with our air-conditioner which caused the Palo Alto Firewall to restart due to high temperature. After the device booted up, I noticed some logs saying that disk is not detected/degraded. I tried restarting it one more time and the firewall still reports those logs. How can I fix this? Your advice/support is highly appreciated.

Thank you,

[hpunjabi]

Hi @hoangtnk,

 What is the firewall model you are using ?

You can start by checking with command "show system raid detail", see if you notice any errors.

[hoangtnk]

Hi hpunjabi,

I'm running a HA pair of PA-5020. Below is the output of the "show system raid detail":

It looks like we simply don't have Disk 2 inserted. But does the "degraded" status indicate an issue with our PA's disk?

Thanks, 

[hoangtnk]

Hi,

Btw, I'm trying to open a case for this issue, but cannot proceed at Step 3 (Select Asset). I don't see any button to choose an asset as suggested in this guideline: https://live.paloaltonetworks.com/t5/Management-Articles/How-to-Use-the-New-Web-Based-Case-Creation-...

I also tried different web browsers but it's still the same. Do you have similar problem with the new case management tool?

Thanks,

[kiwi]

Hi @hoangtnk,

It looks like you have Premium Partner support.

I don't think you can open a case directly with Palo Alto Networks but need to reach out to your ASC instead.

As per https://www.paloaltonetworks.com/services/support/customer-support-plan

Authorized Support Centers providing "Premium Partner Support," may submit online cases on behalf of their customers.

Cheers !

-Kiwi.

[hpunjabi · Accepted solution]

Hi hoangtnk,

Raid was optional in 5020 and that is why you are getting this error.

You can refer to below knowledgebase article, this similar to what you are facing and I guess is safe:

https://live.paloaltonetworks.com/t5/Management-Articles/Message-on-PA-5000-Series-Disk-Pair-is-Degr...

I would recommend to open a case with support to confirm on this.

[hoangtnk]

Thank you all for your help. I think my concern with PA's disk has been solved now 🙂

About the support plan, I'll reach out to ASC and ask them for help.

Thanks again,