Error in data download: /opt/pancfg/session/pan/csv/0052551788358449.csv not present

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Error in data download: /opt/pancfg/session/pan/csv/0052551788358449.csv not present

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Hello to everyone, I hope someone could help me.

When I generate PDF Reports by User-Activity I receive a .CSV File instead of a PDF File with the following line in the file.

Error in data download:   /opt/pancfg/session/pan/csv/0052551788358449.csv not present

Do someone know why is this happening?

Thank you for your help.

2 REPLIES 2

L4 Transporter

This could be an issue with the browser. Try a different browser and also try shortning the time frame for the user activity report. I would suggest opening a case with support and to have somone take a look at the firewall.

Dominic

Hello Dominic.

Thank you for your response we tried with a different browser (Mozzilla FireFox) and shows the same issue.

I think that I will open a case.

Regards.

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