09-06-2021 01:03 AM
i just upgraded to 9.1.11 from 9.1.10 and i get a pop up message saying "Error on generating system logs" but the logs shows up fine and updated
is this a bug ?
there isn't an error in the system monitor and i checked the known issues but it wasn't in them
09-20-2021 12:59 PM
We tried a restart of one of our Panorama boxes but it did not resolve the issue.
10-07-2021 04:40 PM
I'm having the same issue and tried to restart the management plane. The error still pops up.
10-12-2021 04:04 AM
We are getting the same error upon checking traffic logs however, as you say, this appears to be purely cosmetic. What isn't cosmetic is that we are not longer able to ping or SNMP poll the mgmt. interface, traffic logs show traffic coming in but firewall mgmt interface is not responding, no bytes received, but ping, https and snmp are enabled on management interface.
10-12-2021 07:38 PM
We are also seeing this error after upgrading to 9.1.11 from 9.1.10. I've opened a support case and will post back with any updates.
10-13-2021 04:13 AM
This was what we got back from support:
Comment: Hi,
Good day and I just confirmed that the engineering is planning to fix this issue on 10.0.9 and 10.1.4 PAN-OS which were not yet released.
So you can ignore the alert for now as there will not be any production impact. Once the above PAN-OS versions releases, you can upgrade the devices to resolve the issue.
If there is any other concern, please do not hesitate to tell, thank you.
Best Regards,
Crystal Sun, Palo Alto Networks Technical Support
10-13-2021 09:28 AM
Thanks! I just upgraded and getting this error as well, so it must be most customers.
10-20-2021 01:19 AM - edited 10-20-2021 01:20 AM
I installed the recently released hotfix (9.1.11-h2) and the bug is still present
11-02-2021 12:20 PM
Same here. Just upgraded to 9.1.11 this past weekend. I guess we will wait for a fix.
11-02-2021 11:53 PM
I tried restarting the mgmt-server
but same issue occurred
11-03-2021 04:03 PM
Same here. Just upgraded to 9.1.11 got the same thing, will wait for the fix.
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