GlobalProtect Android Device issue

[qmso475]

Since early this year, I have been using Globalprotect normally when accessing it with an Android device.

Then suddenly, starting today, when accessing a specific Android device, this error message appears and connection is not possible. "The network connection is unreachable or the portal is unresponsive, Check the network connection and reconnect."

Does anyone know the reason for this?

Is there compatibility depending on the Android Device?

[kiwi]

Hi @qmso475 ,

Compatibility might certainly be an issue.  Please check the compatibility matrix here:

https://docs.paloaltonetworks.com/compatibility-matrix/globalprotect/where-can-i-install-the-globalp...

Kind regards,

-Kim.

[RaulTrujillo]

It could also be an expired certificate.