General Topics

Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

Someone is using our commercial company name with PaloAlto customer support center

When we were trying to recover our account for PA Customer support, but we found out that another entity is using our commercial name to activate PA products with a different account ID. How we can request to deactivate or change this?.

AD Groups not working in Policies

Hello all, this sounds very similar to a previous post I found on here but I could not see a resolution. Very basic. I am trying to block or allow a domain user from the internet, from LAN zone to WAN zone. This will not work if I have domain\user in the Source User Field. I can see a user when I run: admin@GeoffFirewall> show user ip-user-m...

Enterprise PKI Cert Chain Error

Hello we have our enterprise CA and our PA firewalls have signed certs from it. Now for our captive portal, we also have a certi signed from our enterprise CA. Everything works and there is no browser error for certificate.But in the FW commit, we get a warning "Warning: cannot find complete certificate chain for certificate ..." I found the fo...

Azure SAML authentication not Happened via GP Agent

Hi All, We have implemented the SAML two-factor authentication for Global Protect users. We have tested via browser for SAML authentication, and the page successfully redirected to the Microsoft sign-in authentication page. After signing in, the Two-Factor Verification process was initiated, and access to the global protect portal was granted ...

Resolved! ping between vyos router and pa-vm not working

Hey all. I'm starting my PCSNA journey and I've been going through CBT Nuggets and have setup the CBT Nugget lab. My 1/6 interface 23.1.2.15/24 cannot ping my vyos router ip at 23.1.2.1/24 and vice versa. I have allowed ping via the interface management on interface 1/6 which is associated to the outside zone. I have a policy allowing traffic ...

Resolved! Site flagged as GRAYWARE (help!!)

I have detected that my website alde.es has been marked as grayware and it must be a mistake. It is a very simple website of a non-profit university association that has no advertising. I have checked everything on the server, updated plugins and wordpress. All the malware tests are correct except this one. How can I ask for my site to be re...

PA-3020 AutoCommit fails - commit force fails

Hey all!I have a problem with my second passive PA-3020. (7.1.7)We had a loss of power so the firewall was shutdown hard.When it's booting now, the autocommit fails.When I do a commit force, it says: "Threat database handler failed".Then I stumbled over this link: https://live.paloaltonetworks.com/t5/Featured-Articles/Threat-Database-Handler-Com...

VPN Traffic to Internet

Hi Team, We have a requirement. Our PA Firewall has internet connectivity and VPN set to one of the peer end Forcepoint device. VPN is up and running. Traffic from Forcepoint LAN to MPLS connected to PA is all working over the VPN. Now the requirement is ANY traffic from Forcepoint site will reach PA firewall for both its internet and MPLS acces...

NTP Best practices

Hello, I have a PA firewall without panorama, at present I have public ntp servers in sync with pool.ntp.org which are default from PA. Is this good to use public NTP server or local NTP server ? Please let me know the best practices on this.

High Availability on ESXi for Panorama VM

Hi, we will deploy panorama VM on esxi server, but only bought 1 panorama license. So our users want to use high availability from the hypervisor Esxi. Im not familiar with esxi/vsphere. The question is, if we trigger high avilability from Esxi/vsphere, is the UUID and CPUID will change? Is any out there have deploy the panorama with th...

dns-signature cloud service connection refused.

Greetings:I am seeing in the System Log the following message "dns-signature cloud service connection refused" Checking the traffic logs the management IP address is not being blocked. Where do I look to resolve this error message? Thank you.

Resolved! Rename Device Group via CLI

Hello, As part of a large migration process we're maximizing the use of CLI to create configuration within NW, FW, HA dedicated templates, + template stacks + device groups. One area that I'm having difficulty with is the renaming of existing device-groups (containing existing member devices) via CLI. I'm aware of commands such as 'set device-gr...