GlobalProtect Pre-Logon Windows 10 Issue

L0 Member

GlobalProtect Pre-Logon Windows 10 Issue


I am facing a problem with pre-logon on windows 10. I have some windows 10 laptops that works fine but few of them have the problem below.

I have import the  local machine certificate and change registry entries. If I sign out from windows, I can see the pre logon option and connect to my vpn. But when i restart or shutdown the laptop, when it comes to the windows login screen, I dont have any option for pre logon. That means that i have first to login with a cached user , log off and here they are the start global protect option. 

Any advice?

Thanks a lot


L4 Transporter

Do a check on following :-


Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Palo Alto Networks\GlobalProtect\PanSetup

Prelogon Value should be 1.


Check your machine certificate status.


your machine certificates it should contain private key.


Check certificate chain for machine certificate.


Troubleshooting logs what error do you see ?



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