04-20-2021 08:34 PM
We have GP 5.2.5 on PAN OS 9.1.7
Connection method is pre logon then on demand.
on GP Gui logs i see error Error authentication check failed for ( eventid eq gateway-hip-check )
Even though we do not have hip check enabled on the GP.
Is this error by design?
how can i get rid of this error from gui logs?
any config i need to modify?
04-22-2021 12:38 AM
do you have a GP license installed on your gateway? maybe check if the 'collect hip data' is set in portal > agent > HIP Data Collection
05-18-2021 02:43 PM
Did you ever figure this out? Having same issue and it's not a license issue.
09-03-2021 05:23 AM
Same problem. Any solutions?
09-22-2021 01:11 AM
Same issue. Any ideas?
09-22-2021 03:07 AM
Even if you don't have HIP enabled, gp client always send "hipreportcheck.esp" to gateway every 3600s to check if gateway require HIP and if yes then hip report heads to the gateway. If HIP check not in use then HIP not require from client.
Since "hipreportcheck.esp" is a POST request to server which use a auth-cookie use for HTTP connection to the gateway and may be that auth-cookie is rejected by gateway with error.
For further investigating it you can put PANGPS logs in dump mode and look for hipreportcheck.esp response in PANGPS.log
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