Prompt to change password as it will expire soon doesn't let you change the password

I've had a number of users reach out to me to reset their password for the GlobalProtect because they become locked out. They have all said they get a message that their password will be expiring in so many days, but are never prompted to reset the p

EDU-330 and EDU-214 (looking for study material)

Hello everyone!

I have been looking (without success) the study material of EDU-214 and EDU-330, I can not find anywhere, I checked the beacon portal and nothing.

If anyone had this material or knows where to get it, I would greatly appreciate it.

Tha

GlobalProtect not connecting on Mac

I'm trying to use GlobalProtect on a Mac, but it won't connect. I don't know much about Mac in general which definitely won't help me, I'm doing this for someone else and this is my first time using GlobalProtect on one. When I start the app and type

Panorama Report Date Picker

Hi All,

Is there a setting that I am missing in Panorama for the retention of the reports created in the reports tab under monitor ?

On Panorama for any default or scheduled report I only have the ability to go back 7 days:

This goes for any scheduled

PA-820 Time Reverts to 2000

I have PA 820s deployed at remote sites with IPSec tunnels configured on them. When a power outage happens, either through a requested shutdown or not, the time resets back to Jan 1, 2000 on some of them and the initial commit fails. This causes the

Security Policies in Firewall

How to troubleshoot when we get sessions end reasons: 

Tcp-rst-Server

Tcp-rst- client 

Tcp-fin 

n/a

Aged out 

I know what all these but I don't know how to troubleshoot the issue and don't know where to start  troubleshoot 

Can someone help on this. 

Using Rest API to delete an AWS Monitoring Definition in Panorama

I am trying to automate the addition/deletion of AWS Monitoring Definitions for the AWS Plug in for Panorama.  I am able to add Monitoring Definitions using the following in Postman:

https://{{panorama}}/api?key={{key}}&type=config&action=set&xpath

SSL Decryption - Forward Trust Certificate option not available

Hello

I try to configure the ssl decryption on my cluster of PA-220. I have an internal PKI based on Microsoft solution. On the first node, I'm able to generate the request, the csr has been validated by the PKI server and I'm able to export from the

Panorama - VMware Tools?

Is VMware Tools supported by Panorama or is it recomended to install via ESX?

Thx,
Jeff

Google Chrome is asking for credentials on some sites while GlobalProtect VPN is active.

Good morning,

one private client hired me to format his computer. After installing and logging into GlobalProtect VPN, his favorite browser Google Chome is asking for credentials on some websites like Whatsapp Web. When he turns off GlobalProtect the

GP Authentication issues with Symantec VIP