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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Authentication of Users through Captive portal query

Hi Team, We had configured captive portal on the firewall recently. In Authentication policy we had selected source users as any and we are using Active Directory for Authentication. Also we had configured agentless user-id mapping on the firewall and server monitoring to fetch details from AD server for User-IP mapping to feed onto the firewall...

Creating subinterfaces on Active Active HA

Hello , I have to create 6 Subinterfaces on A/A cluster So i need 3 IP addresses from each VLAN - 1 for FW1 , 1 for FW2 and 1 as Floating IP My question is , do i have to go to each firewall separately to configure the respective IP ?If yes , what will happen if i do commit the 2nd FW , will it create an issue ? Also ,under HA , in active , ac...

Error while creating a user

Hi All, Facing an error (application icloud-uploading not found) while creating a user on my palo alto 850 using panorama. Attaching the image for better idea. Pls help

IPSEC VPN tunnel getting disconnected.

IPSEC VPN tunnel got disconnected abruptly. We need to find out what could have caused this from the logs and adjust the VPN parameters accordingly. From logs i found this. ikemgr.log2021-10-15 03:35:112021-10-15 03:35:11.814 +0000 [PNTF]: { 5: }: ====> PHASE-2 NEGOTIATION STARTED AS RESPONDER, (QUICK MODE) <====ikemgr.log2021-10-15 03:3...

RPrasad3 by • L0 Member
  • 5942 Views
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Adding a port to existing SSN

Hi - I have an existing SSN configured for a device with ports added in Objects, like to add few more ports. what are steps I need follow? Please let me know....Thanks!

Andyz88 by • L0 Member
  • 2051 Views
  • 1 replies
  • 0 Likes

problem with userIDAgent in RDP

hello We have a problem with users when they connect in RDP We found a solution whit this KB: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CleBCAS but we have new questions: 1.- Is there a way to know what information the userIDAgent gets from the AD? 2.- Is there any way to limit the type of events it reads (a...

BigPalo by • L4 Transporter
  • 2247 Views
  • 1 replies
  • 0 Likes

Resolved! User-ID Agent Connecting Status

Hello team I am facing an issue with User ID and AD . It continuously stays on connecting... however it seems that some user is assigning. Can someone help me? 10/19/21 10:47:24:139[ Info 2357]: ------------Service is being started------------10/19/21 10:47:24:139[ Info 2364]: Os version is 6.2.0.10/19/21 10:47:24:139[ Info 685]: Load debug lo...

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Alpalo_1-1634631536035.png
Alpalo by • L4 Transporter
  • 6812 Views
  • 1 replies
  • 0 Likes

Override in URL Filtering is not working

Hi Team, One of the domain is not working even after adding that domain in Allow list in override tab under URL Filtering. I have blocked one URL category in that URLFiltering profile however i have added a website/Domain that needs to allow if also it gets matched with the blocked category and it doesn't worked. So please suggest what can be do...

SahulH by • L3 Networker
  • 15049 Views
  • 8 replies
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Connection HTTPS / HTTP and SSH not working

I can't connect via SSH HTTP or HTTPS to my PA-500 firewall .I can ping it from my network and that's all .Also , the strange thing it is that from panorama the device is reachable I have checked the traffic -> is allowI have checked management interface -> is allowing my IP addresses + HTTPS SSH and HTTP are ticked . What else could be th...

Nicu21 by • L1 Bithead
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  • 5 replies
  • 0 Likes

Resolved! Failed to renew device certificate

Sorry, not sure what board to post this on, as it's my first support post. Getting an error on my Primary PaloAlto firewall: Failed to renew device certificate.Failed to send request to CSP server.Error: OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to certificatetrusted.paloaltonetworks.com:443 When I log onto the firewall, it shows th...

esheldon by • L0 Member
  • 9145 Views
  • 2 replies
  • 0 Likes

Question about moving objects...

I have some security rules on a device group using shared addresses groups. I need to move these objects to the device group but I'm not finding an easy way so far. I can't simply move the address group, panorama doesn't allow because rules are using the shared group and won't automatically inherit the new location. I can clone the address group...

Evahi21 by • L0 Member
  • 2633 Views
  • 1 replies
  • 0 Likes

HA malfunctioned due to data plane down

Hello We have PA-3220 and its running 9.0.12. recently i saw that HA status is showing that "HA malfunctioned due to dataplane failed" and we cannot push any configuration on the firewall due to "dataplane failed" error message. Please suggest what can cause this error. I also see "the dataplane is starting" critical log message under system log...

Resolved! Fan noise on PA-850 gateway

I have a new PA-850 firewall. Its cooling fans are very loud even when idle. Is there a setting where the fan speed can be adjusted?

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