Quantifying Global Protect User Experience

[palomed]

I am now seeing about 500-600 Global Protect sessions a day connecting with autoVPN. A problem I 

am running into is reports from our Help Desk of session disconnections. It's hard for them to get

time with the users to grab the tech support bundle and get a lot of details. And I'm busy with 

other stuff too. Are there any tools available to try and quantify GP user experience overall or

individually? It would be helpful to have a report that showed how long people were connected, 

what were the reasons they disconnect, what was the latency of users. And it would also be helpful

if there was some way we could retrieve GP logs on the back end without having to remote

into the GP end user laptops interfering with their primary work. And tips on getting a handle

on the rodeo appreciated.