Retrieving Content 'GPclient' info failed with error 'No updates availablegpcontent'

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Retrieving Content 'GPclient' info failed with error 'No updates availablegpcontent'

L4 Transporter

I received SYSTEM ALERT : high : Retrieving Content 'GPclient' info failed with error 'No updates ..

The detailed description is Retrieving Content 'GPclient' info failed with error 'No updates availablegpcontent'

Anyone know how what changes need to be made to avoid this error?

1 ACCEPTED SOLUTION

Accepted Solutions

Community Team Member

Hi @fhewiufhwefhwe 

 

That alert means there is No new GPclient updates available for the download. However, when the firewall retrieves the updates and if it does not find any update it throws the error but if the update is available it will be downloaded.

 

This behavior is completely expected so you can rest assured this will not impact the network in anyways.

 

You can disable the Dynamic Update for GlobalProtect Clientless VPN under
Device > Dynamic updates > GlobalProtect Clientless VPN > schedule -- None.

 

Hope it helps !

-Kiwi

 

View solution in original post

3 REPLIES 3

Community Team Member

Hi @fhewiufhwefhwe 

 

That alert means there is No new GPclient updates available for the download. However, when the firewall retrieves the updates and if it does not find any update it throws the error but if the update is available it will be downloaded.

 

This behavior is completely expected so you can rest assured this will not impact the network in anyways.

 

You can disable the Dynamic Update for GlobalProtect Clientless VPN under
Device > Dynamic updates > GlobalProtect Clientless VPN > schedule -- None.

 

Hope it helps !

-Kiwi

 

View solution in original post

Thanks, I will explicitly filter that out from the high priority alerts that get email forwarded to me.  Not sure why it isn't an informational alert.

L0 Member

I'm experiencing the same annoyance. How are you filtering those from the logs? Disabling the auto-update is not a good solution. 

 

Edit: Nevermind, I figured it out. For anyone else who has the same problem, the filter I used in Device > Log Settings > System is:
((severity eq critical) or (severity eq high)) and not (description contains 'No updates available')

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