Sign On Error

[whatok]

I'm getting this error when trying to file a case in the support portal.

"Unable to provide subject and attribute info. Attribute mapping(s) failed: Mapping lookup 'getCustPortalUserfromCsp' returned empty result.

You do not have access to this resource or an error occurred during the login process. Please see https://www.paloaltonetworks.com/company/contact-support if you continue to have problems.

Adapter: PANIdpOpenToken2"

[kiwi]

Hi @whatok ,

Can you elaborate when exactly you get the error message ? Are you still able to login the CSP ?

During which step of the case creation step are you experiencing this error ?

Cheers,

-Kiwi.

[Carina_Schwabe]

Hello all, 

I got exactly the same error, when trying to click on "Support Cases". Login to the CSP is working fine. Unfortunately, I´m also not able to submit the contact form on the contact-support website for login Issues because of another error. 

Hope anyone can help with that. 

Thanks and kind regards,

Carina

[RichardLin]

?????............ GOT ANY SOLUTION?

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Sign On Error
Unable to provide subject and attribute info. Attribute mapping(s) failed: Mapping lookup 'getCustPortalUserfromCsp' returned empty result.
You do not have access to this resource or an error occurred during the login process. Please see https://www.paloaltonetworks.com/company/contact-support if you continue to have problems.
Adapter: PANIdpOpenToken2

------------------------------------------------

[Carina_Schwabe]

For me it was a DNS error, that was solved a few hours later and was not related to the support portal itself.

[GowthamP]

Even I am getting the same error, can someone let me know the solution to fix this problem

error:

Unable to provide subject and attribute info. Attribute mapping(s) failed: Mapping lookup 'getCustPortalUserfromCsp' returned empty result.

You do not have access to this resource or an error occurred during the login process. Please see https://www.paloaltonetworks.com/company/contact-support if you continue to have problems.

Adapter: PANIdpOpenToken2