Sign On Error

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Sign On Error

L0 Member

I'm getting this error when trying to file a case in the support portal.

"Unable to provide subject and attribute info. Attribute mapping(s) failed: Mapping lookup 'getCustPortalUserfromCsp' returned empty result.

You do not have access to this resource or an error occurred during the login process. Please see https://www.paloaltonetworks.com/company/contact-support if you continue to have problems.
Adapter: PANIdpOpenToken2"
4 REPLIES 4

Community Team Member

Hi @whatok ,

 

Can you elaborate when exactly you get the error message ? Are you still able to login the CSP ?

During which step of the case creation step are you experiencing this error ?

 

Cheers,

-Kiwi.

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
Don't forget to hit that Like button if a post is helpful to you!

L0 Member

Hello all, 

I got exactly the same error, when trying to click on "Support Cases". Login to the CSP is working fine. Unfortunately, I´m also not able to submit the contact form on the contact-support website for login Issues because of another error. 

Hope anyone can help with that. 

Thanks and kind regards,

Carina

L0 Member

?????............ GOT ANY SOLUTION?

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Sign On Error
Unable to provide subject and attribute info. Attribute mapping(s) failed: Mapping lookup 'getCustPortalUserfromCsp' returned empty result.
You do not have access to this resource or an error occurred during the login process. Please see https://www.paloaltonetworks.com/company/contact-support if you continue to have problems.
Adapter: PANIdpOpenToken2

------------------------------------------------

 

L0 Member

For me it was a DNS error, that was solved a few hours later and was not related to the support portal itself.

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