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Unable to select Asset when opening a support case
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10-25-2021 06:08 PM
I am unable to select Asset when I am opening a case on the Support portal even though the account is Super User. Kindly advise.
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09-07-2022 07:03 AM
Hi @WtrN06 ,
It looks like you have backline support.
Please reach out to your ASC 'Westcon' to open support cases.
Best,
-Kiwi,
Cheers,
Kiwi
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10-26-2021 03:35 AM
Hi @STESOC ,
It seems silly but maybe you didn't fill out the required fields or selected any tags ?
If you're using the Get Help feature through the CSP then you'll need to fill out all the mandatory fields and select tags before the "Find and Select Asset" button becomes active.
Hope this helps,
-Kiwi.
Cheers,
Kiwi
Don't forget to hit that Like button if a post is helpful to you!
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10-26-2021 06:30 AM
I'm on Step 4, where it's asking me to "Please select the asset for which you are filing the case." No matter where I click in the table, there doesn't appear to be any way to actually select something. This is both on Brave, Edge, and Chrome.
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07-13-2022 02:33 AM
someone get this error? how to resolve it? Cannot open tikkets
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08-10-2022 06:31 AM - edited 08-10-2022 06:35 AM
Yes, I'm having the same issue.
The list of products is shown, but none can be selected to proceed.
I'm using MS Edge.
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