Unable to select Asset when opening a support case

[STESOC]

I am unable to select Asset when I am opening a case on the Support portal even though the account is Super User. Kindly advise.

[kiwi]

Hi @STESOC ,

It seems silly but maybe you didn't fill out the required fields or selected any tags ?

If you're using the Get Help feature through the CSP then you'll need to fill out all the mandatory fields and select tags before the "Find and Select Asset" button becomes active.

Hope this helps,

-Kiwi.

[CLindler]

I'm on Step 4, where it's asking me to "Please select the asset for which you are filing the case." No matter where I click in the table, there doesn't appear to be any way to actually select something. This is both on Brave, Edge, and Chrome.

[Umid]

someone get this error? how to resolve it? Cannot open tikkets

[WtrN06]

Yes, I'm having the same issue.

The list of products is shown, but none can be selected to proceed.

I'm using MS Edge.

[Itreg-Network]

i have the same issue and check with two browser firefox-chrome 

[kiwi · Accepted solution]

Hi @WtrN06 ,

It looks like you have backline support. 

Please reach out to your ASC 'Westcon' to open support cases.

Best,

-Kiwi,

[kiwi]

Hi @Itreg-Network ,

It looks like you have backline support.

Please reach out to your ASC to open a support case.

Best,

Kiwi.

[bmaxisback]

I can switch accounts between the device owner and the ASC (Premium Partner). 
I can see the asset listed under both accounts, but I cannot select the asset (serial number) to create a case.
I have the same issue logged in as the device owner account or the ASC (Premium Partner).