General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

Discussions

How and Why to Accept a Solution to Your Post

Did you know that you can help your fellow community members by accepting solutions when a reply answers your question. Accepted solutions are a super-helpful resource in the community, and we want to make sure our members understand how this feature

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JayGolf_0-1691518400714.jpeg
JayGolf by Community Team Member
  • 2979 Views
  • 2 replies
  • 14 Likes

No Response from the support team

Are you experiencing no response from the support team? I have a critical issue where my firewall is down for more than 24 hours, call multiple times, post messages multiple times but no response and or call back for a mission critical 4 hour support

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Resolved! Tags text box not visible

I'm running PAN-OS 10.0.7 and for the past few days I've noticed the TAGS text box isn't rendering correctly in the web UI. This is a trend among other IT staff, and seems to be common to Chromium-based browsers. My primary browser is Edge 99.0.1150.

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textbox.jpg
tlpitch by L0 Member
  • 5148 Views
  • 9 replies
  • 0 Likes

Resolved! noreply mail not arriving

Hi all,

I have a collaborator that is trying to change his password, but when he clicks on "forgot password" link, the portal says the mail is delivered, but he doesn't receive any mail from the "noreply@paloaltonetworks.com".

When i do a message trace

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Guide for troubleshooting Nats security policies

Looking to see if there is a troubleshooting guide for NATS and for Security Policy rules.

 

Searching has turned up various hits here and there, but not something comprehensive as what cisco has on their site for their docs.

 

Am I just looking in the w

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Support portal login error

When I tried to log in to the support portal, getting the below error, earlier I used to login into the portal.

UnAuthorized Access
Your membership has expired or has not been approved, please contact Palo Alto Networks Support.

 

my name : Arumugasamy

em

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Change HA pair from Active/passive to Active Active

Hi All,

 

I will be changing one pair of our firewalls from an active/passive pair to an active/active pair. Whilst confident of what is needed and the process I need to take, has anyone ever gone through this process? Was it problematic, time consumin

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a.jones by L3 Networker
  • 6185 Views
  • 3 replies
  • 0 Likes

PBF Issue

Hello, i have palo alto with 2 ISP(A and B) and 1 internal connection

i enabled the ECMP + simetric return and ecmp setting IP Modulo.

my goal is, force 1 IP segment to ISP B to go to the internet

 

i already setting in PBF, using enforce return simetric

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Vpnc client region null

Hi all,

I'm trying to connect to vpn using vpnc.

Everything works fine, but if I restrict the region in the gateway, vpnc does not connect because it is shown as "Client region: (null)"

Any experience on this?

Thanks

N2Z2 by L2 Linker
  • 1331 Views
  • 2 replies
  • 0 Likes

User-ID with 802.1x problems wired and wireless

Hi all.

 

We have PA-820 with 10.1.2 with User-ID Agent on Windows AD runing version 10.0.4-r23 and we are using Cisco switches for users. We have 802.1x enabled on ports for users. The problem we have is, that PA doesn't recognise users from 802.1x, i

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Interfaces in power-down state

Hi all...I have a Palo Alto Active/Active pair and the HA3 link between them is down. Will PANOS then power-down all other physical interfaces when the HA3 link is down. Just looking for confirmation that this is expected behaviour or whether I have

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Decryption or blocking NordVPN

Is it possible for Palo Alto Firewall to decrypt third party VPN agent traffic such as NordVPN, NordLynx like decrypt HTTPS web-browsing traffic?

 

If it cannot decrypt these traffic, anyone know the App-ID for NordVPN, NordLynx?

I found some VPN app-ID

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JoeKwok by L2 Linker
  • 3324 Views
  • 3 replies
  • 0 Likes
  • 24038 Posts
  • 99 Subscriptions
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