Unable to select Asset when opening a support case

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Unable to select Asset when opening a support case

L0 Member

I am unable to select Asset when I am opening a case on the Support portal even though the account is Super User. Kindly advise.

1 accepted solution

Accepted Solutions

Community Team Member

Hi @WtrN06 ,

 

It looks like you have backline support. 

Please reach out to your ASC 'Westcon' to open support cases.

 

Best,

-Kiwi,

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

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View solution in original post

8 REPLIES 8

Community Team Member

Hi @STESOC ,

 

It seems silly but maybe you didn't fill out the required fields or selected any tags ?

 

If you're using the Get Help feature through the CSP then you'll need to fill out all the mandatory fields and select tags before the "Find and Select Asset" button becomes active.

 

kiwi_1-1635244457459.png

 

 

Hope this helps,

-Kiwi.

 

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

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I'm on Step 4, where it's asking me to "Please select the asset for which you are filing the case." No matter where I click in the table, there doesn't appear to be any way to actually select something. This is both on Brave, Edge, and Chrome.

L0 Member

someone get this error? how to resolve it? Cannot open tikkets

Yes, I'm having the same issue.

The list of products is shown, but none can be selected to proceed.

 

I'm using MS Edge.

 

2022-08-10_15-34-21.jpg

L0 Member

i have the same issue and check with two browser firefox-chrome 

Community Team Member

Hi @WtrN06 ,

 

It looks like you have backline support. 

Please reach out to your ASC 'Westcon' to open support cases.

 

Best,

-Kiwi,

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

Community Team Member

Hi @Itreg-Network ,

 

It looks like you have backline support.

Please reach out to your ASC to open a support case.

 

Best,

Kiwi.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

L1 Bithead

I can switch accounts between the device owner and the ASC (Premium Partner). 
I can see the asset listed under both accounts, but I cannot select the asset (serial number) to create a case.
I have the same issue logged in as the device owner account or the ASC (Premium Partner).

Capture.JPG

Cheers,

Brian@securedynamics.net
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