Unable to select Asset when opening a support case

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Unable to select Asset when opening a support case

L0 Member

I am unable to select Asset when I am opening a case on the Support portal even though the account is Super User. Kindly advise.

2 REPLIES 2

Community Team Member

Hi @STESOC ,

 

It seems silly but maybe you didn't fill out the required fields or selected any tags ?

 

If you're using the Get Help feature through the CSP then you'll need to fill out all the mandatory fields and select tags before the "Find and Select Asset" button becomes active.

 

kiwi_1-1635244457459.png

 

 

Hope this helps,

-Kiwi.

 

 

I'm on Step 4, where it's asking me to "Please select the asset for which you are filing the case." No matter where I click in the table, there doesn't appear to be any way to actually select something. This is both on Brave, Edge, and Chrome.

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