We've noticed errors in the Monitoring logs of our Windows servers running the PAN Agent ID software.
The User ID is working fine but the error is continually filling the logs. (error screenshot attached)
PAN o/s 10.1.6 h3 and the Agent ID version is 10.1.1-102.
useridd.log
==========
2022-12-21 08:38:10.822 +0000 Error: pan_ssl_conn_open(pan_ssl_utils.c:755): pan_tcp_sock_open() to 10.64.58.202 port 5009 failed; errno=115
2022-12-21 08:38:10.822 +0000 2022-12-21 08:38:10.822 +0000 Error: pan_ssl_conn_open(pan_ssl_utils.c:755): pan_tcp_sock_open() to 10.64.58.169 port 5009 failed; errno=115 Error: pan_ssl_conn_open(pan_ssl_utils.c:755): pan_tcp_sock_open() to 10.64.58.204 port 5009 failed; errno=115
2022-12-21 08:38:16.463 +0000 Warning: pan_hip_report_file_modify_cert(pan_hip_handler.c:3030): cannot find
2022-12-21 08:38:16.464 +0000 Warning: pan_hip_report_init_xml(pan_hip_report.c:311): can't get os_vendor from report 'L-PF3KYHJ5'
2022-12-21 08:38:16.464 +0000 pan_hip_obj_evaluate_list(pan_hip_obj.c:2472): b_collect_apps: 0
2022-12-21 08:38:19.210 +0000 Error: pan_ssl_conn_open(pan_ssl_utils.c:755): pan_tcp_sock_open() to 10.64.58.153 port 5009 failed; errno=115
2022-12-21 08:38:20.346 +0000 Error: pan_ssl_conn_open(pan_ssl_utils.c:755): pan_tcp_sock_open() to 10.64.58.201 port 5009 failed; errno=115
2022-12-21 08:38:20.346 +0000 Error: pan_ssl_conn_open(pan_ssl_utils.c:755): pan_tcp_sock_open() to 10.64.58.203 port 5009 failed; errno=115
2022-12-21 08:38:27.130 +0000 2022-12-21 08:38:27.130 +0000 Error: pan_ssl_conn_open(pan_ssl_utils.c:755): Error: pan_ssl_conn_open(pan_ssl_utils.c:755): pan_tcp_sock_open() to 10.64.58.202 port 5009 failed; errno=115 pan_tcp_sock_open() to 10.64.58.169 port 5009 failed; errno=115
next action plan:
Awaiting user windows server version.
