Enhanced Security Measures in Place:   To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.

Global Protect on MAC stuck at Portal Prelogin

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

Global Protect on MAC stuck at Portal Prelogin

L0 Member

Hi !

I am trying to connect to GlobalProtect via Mac - on Windows (same user) everything works fine. 
Pressing the Connect button on Mac shows the Azure Login + 2MFA appears as expected but as soon as I enter the Code
a blank screen appears and Logs are showing the following:

"gp_version":"5.2.9-35","error_stage":"Portal pre-login","error":"Could not connect to the authentication server."
I am trying those connections with Mac and Windows using the same ISP.

Monitor Logs just gives me: Success, Before-Login, Portal-Prelogin.

 

I'd appreciate any help !!

 

thx

Hans

3 REPLIES 3

L0 Member

in case anybody else is facing the same issue: Certificate validity period.

GPA Logs just displayed: SSL Error - nothing else.

 

https://support.apple.com/en-us/HT210176

 

 

L0 Member

@schimehahow did you resolve the issue, new certificate? I ask because I believe im running into the same issue using a certificate generated from our palo and our mac clients won't trust the certificate.

yes, I had to issue a new certificate which complies to those Apple requirements.

  • 4520 Views
  • 3 replies
  • 1 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!