Global Protect Blank Screen on Windows 11

Hello, I am having an issue where users go to lunch and the screen times out or the laptop goes to sleep, and they come back to a blank Global Protect (as seen below). The only way to fix this is to restart the laptop or go into task manager and end

Getting 'Unidentified network' when connected to Global Protect - 6.2.8

Hi Team,

There is one user who has windows 11 OS
The user is getting unidentified network after connecting to  GP vpn
GP version - 6.2.8 -263

Does anyone know how to resolve this issue ? and what is causing it ?

Thanks & Regards
Sania

Chinese characters display issue

Got a report from user, the Chinese chars are not displayed properly today, it was working well before.
It is a strange issue.

[SOLVED] - NGFW The Connection To Global Protect On The IPads Times Out!!

Hello team,

I created this post to share my experience resolving recent issues related to GlobalProtect on iPad devices.

We have some users with iPads who attempted to connect to GlobalProtect using SAML-based authentication; however, after the users

GlobalProtect keep asking for credential after windows 10 reboot

Hi

I have installed GP v5.2.10 on window 10 20H2. 

After reboot windows 10, GP keep prompting credential to be put in again.

Can someone shed some light how to make the credential stick so that GP no longer prompt for credential after reboot?

Thanks

SAML Authentication with Shibboleth error : idp has no assertion

Hello,

We are setting up global protect with SAML SSO with a shibboleth IdP. But we post back to global protect after authentication we do have IdP has no assertion. SAML Tracer shows an encryted assertion but does not seems to handle it. 

Is there a

Tunnel is down due to packet sending failure.

I have a user who is getting disconnected every 1 hour. checking the logs I see the the error message "Tunnel is down due to packet sending failure"  is there any documentation as to why some one would get this error message.

Option for downloading ARM64 for customer from portal vpn.xxx.xx

Hello team,

In my company, I have several users who use ARM64, and I need this client to be downloadable from the vpn.xxxxx.cxx access portal itself. However, it does not appear.

Can anyone help me include this option so that it can be downloaded fro

Global Protect - ARM client

As stated with this link, a client version of GlobalProtect for ARM has been released

GlobalProtect fails to connect on windows 11 ARM64 with error message: Could not connect to the GlobalProtect service.

As I migrated to a new machine (ARM process

Prevent users to add or modify portals in Gloabal Protect

Hi.

We want to restrict users to modify or add portals in Global Protect.

We still want the users to be able to change between existent portals. Is there a way to do this?

*Disabling advanced view does not work for this

[Let me know reason & workaround] Global Protect Agent ver6.3.3 “PanPUAC_xxx.dat” does not work (auto create or renew, failed to open).

- Let me know reason why “PanPUAC_xxx.dat” does not work (auto create or renew, failed to open), after Windows Update, BIOS Update.

- Let me know workaround.

-pan_gp_event.log

Ex)

-Failed to open file C:\xxx\Palo Alto Networks\GlobalProtect\PanPUAC

RADIUS flows for Authenticating GP with username, password and OTP

Hello,

I have a working GP configuration that uses client certificate, username and password for authentication, with the username and password validated using PEAP-MSCHAPv2 against a RADIUS server.

I want to add an OTP challenge as described at http

Global Protect and Microsoft Teams e911

Microsoft Teams e911 calling does not display the location when connected to Global Protect.

We have split tunneled the Microsoft Teams subnets (i.e. 52.112.0.0/14, 52.122.0.0/15, 52.238.119.141/32, 52.244.160.207/32) as per the Microsoft 365 URLs an