Discussion on Upgrading the Log Collector

[Felixcao]

panorama and log collector version 10.2.3，the customer want to upgrade the 11.1.4

first，need upgrade the content。

the panorama and log collector connect are normal。

but when upgrade the content，

1. Log in to the Panorama web interface.
2. Select PanoramaDevice DeploymentDynamic Updates.
3. Click Upload, select the update Type, Browse to the appropriate content update file on the host, and click OK.
4. Click Install From File, select the update Type, and select the File Name of the update you just uploaded.
5. Select the Log Collectors.---this error，not any log device，only firewall device， why ？（anybody know ？）

reference url：https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-upgrade/upgrade-panorama/deploy-updates-to-fire...

[Felixcao]

second question：

upgrade the log collect，must upgrade the Dynamic Updates ？

[CosminM]

Hello @Felixcao 

First I will make sure that your customer it's using a Dedicated Log Collector, or they have a Panorama appliance running in Panorama Mode.

Panorama Models 

If it's an appliance running in Panorama Mode, they just need to upgrade as any Panorama device thro Panorama > Dynamic Updates and Panorama > Software

https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-upgrade/upgrade-panorama/install-content-and-so... 

If they have a Dedicated Log Collector, they should first troubleshoot the connectivity between Panorama and the Dedicated Log Collector

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000g1lGCAQ&lang=en_US