11-04-2019 10:02 AM
Hi Team,
I have an issue, where customer is not able to update global protect app using transparent option. I'm explaining the issue in very detail to avoid confusion.
User machine is installed with client version 2.3.1. During the time of deployment portal app setting was configured to upgrade "allow user to upgrade with prompt"
Now global protect client upgraded to version 5.0.2 in firewall then when user tried to connect global protect portal from agent he was prompted to do upgrade the latest agent version instead of yes, user selected no.After this user is still connecting using old version 2.3.1 to portal/gateway.
Now I don't have any option to block older GP version connection. If by HIP logs also I can only block traffic not GP agent connection.
I have changed the app setting option from "allow user to upgrade with prompt to transparently but agent is not getting upgraded transparently. Because when it connected after GP client version 5.0.2 upgrade I said "no". Now I changed it to transparent but upgrade is not happening.
Please suggest how can I block GP older version or upgrade it transparently in this scenario.
@reaper Your comments would have helped me lot to resolve many issue,It will be very useful if you suggest your option.
Regards
Venky
