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L1 Bithead

DNS Resolution stops after ~10s after connecting with GlobalProtect

Hello...

Many of my end users are now reporting that after approximately 10 minutes of logging to VPN using the GlobalProtect client they lose DHS resolution to internal and external resources. For example, when this happens. Users cannot access or even ping a server, by either its FQDN or by IP number. In addition, users also report they cannot access external resources such as Google. However, the GP client will still show "Connected." If the user disconnects/reconnects the GP client DNS resolution is restored. Then this cycle starts over again. This started several weeks ago and to my knowledge we have not made any changes to either the GP client or the FW. A support case, so far, has not resulted in a solution.

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