Who Me Too'd this topic

On a Windows 10 laptop, we install the GlobalProtect VPN client and everything seems to run to completion.  However, when we try to use the VPN client from the tray, it acts like it's greyed out and is non-responsive.  Looking at the PanGPS.log, the only interesting looking message is the one in the Subject line above.  We've gone through several iterations of uninstall-reinstall-reboot and always end up in the same place.  Our local itops teams are overwhelmed with the on-rush of shelter-in-place telecommuters due to coronavirus.

Any avenues from this community?  I'll try them.